Return & Refund Policy

Return Policy

It is sincerely suggested that every customer read the following regulations carefully before purchase:

We offer shipping insurance to protect your goods during transport. You can select these services in your shopping cart as needed.

Shipping Insurance
This service is an optional paid service for customers, covering 100% payment guarantee and protecting your order from damage, loss, or theft.
For customers who purchase Shipping Insurance, if the package is lost, damaged, or stolen, we will immediately resend the item to the customer at no additional cost.


The delivery guide does not apply to certain selected remote locations as well.

The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.


Return items

1. We accept returns postmarked within 15 days of the delivery date. If more than 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way.

3. If the customer refuses to sign for the order without reason, casekis.com will refuse to refund.

4. If the customer selects the wrong model, casekis.com reserves the right to refuse a refund.

5. The customer must ensure that the shipping address is true and valid. If the order cannot be delivered due to an invalid address, casekis will refuse to refund.

6. Email us (support@casekis.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.

Return address
Room 610, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China

Our Solutions

We'll give you a full refund or exchange if we're responsible for the issue, e.g. quality problems or items missing.

Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we'll send out your new product.

Note

1.DO contact our customer service before returning. casekis will not be responsible for any returning without notifying us.

2.It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also Contact us at support@casekis.com.